Privacy Policy

This is the Privacy Policy of Celtic Luxury Tours, hereinafter referred to in these booking terms and conditions as "we" and/or ‘the Company’. We are committed to protecting and respecting your privacy and storing your personal data safely. This Privacy Policy outlines how we collect, use, share and protect any information which you give us through your use of our website, www.celticluxury.com (“the Celtic Luxury Tours Site”), or in person, by telephone, mail or e-mail.

You may voluntarily provide us with personal data via direct interaction with us and this includes personal data you provide when you sign up to our newsletter, consult with our team, send us an email, or communicate with us in any way.

Personal data means any data relating to the person in question, including name, address, date of birth, bank or credit card details, and passport details. Sensitive data includes racial or ethnic origin and religious beliefs, biometric data for the purpose of uniquely identifying you, and data pertaining to health, including any special needs/dietary requirements.

Should you make a booking with us, we must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies and activity providers. The information may also be provided to security or credit checking companies, insurance companies, public authorities such as customs and immigration if required by them, or as required by law. In making a booking, you consent to this information being passed on to the relevant persons. If we cannot pass this information to the relevant suppliers, we cannot accept your booking.

We require that you provide personal and sensitive data relating to all persons travelling on your booking, including children, so that we can process your booking and ensure your travel arrangements meet your requirements.

We may also use your data to establish and administer an account with us, and manage your interactions and communication with us. This is required for the performance of any booking contract if you book with us, or in order to take specific steps prior to you entering a booking contract. Also, in order to respond to queries and manage and investigate any complaints we it is necessary to process your personal data. We may monitor and record such communications, instant messaging (web chat), email and other electronic communication to help investigate any complaints and for training purposes.

In accordance with your marketing preferences, we may, from time to time, provide you with information on our products and services/promotional efforts and those of selected third parties (whose products and services may be unrelated to ours) which we feel may be of interest to you. Again, depending on your marketing preferences we may also contact you after you have travelled with us to make you aware of our products, services and any available offers. The processing is based on your consent given by opting in to receive certain marketing communications. 
 
Depending on your marketing preferences and as otherwise permitted by law we may contact you by non-electronic means, including by post or in person, and/or electronic means including live telephone calls, email, SMS, multimedia messaging or via social media. If you wish to change your marketing preferences you can do so at any time by emailing us at info@celticluxury.com.

In order to improve our services, products and customer interaction we may also carry out market research and customer surveys which involve the processing of personal data.

As you interact with our website, we may also automatically collect technical data about your equipment, browsing actions and patterns, using cookies, or similar technology. A cookie is a small file with a unique identification number that a website sends to your computer’s web browser. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone will not generally you personally and we will not use this information in connection with any personally identifiable information you have given us.

This site may contain links to third-party websites or resources, whose information practices may be different than ours. Prior to providing any information to such sites, you should consult their own privacy policies and notices as we have no control over information that is submitted to, or collected by, these third parties. We are not responsible for the contents of any linked site and the inclusion of a link does not imply a referral to or an endorsement of the linked site by us.

Any information, materials, or communication you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

We may share your Personal Information, when applicable and reasonable, with the following parties:

  1. Third-party suppliers and service providers which provide certain services or functions requested by you and/or which fulfill your requested booking with us, including but not limited to, hotels, airlines, tour operators and car rental companies

  2. Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

  3. Legal authorities when we believe in good faith that we are lawfully authorised or required to do so.

  4. The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of Celtic Luxury Tours, our clients or others, and in accordance with our terms and conditions and other agreements.

  5. Any other appropriate entities should we undergo a corporate transaction, such as a sale, merger, liquidation, receivership.

  6. Organisations who act as service providers to Celtic Luxury Tours such as providers of telecommunications, postal services, records storage, data storage, document production and destruction, IT services and security, fraud detection, customer loyalty programmes, marketing and market research, and making and receiving financial payments.

We may pass personal data to our agents and service providers when relevant for these purposes, including the use of cloud providers. This may involve passing your personal data outside of the European Economic Area and any such recipients will be bound to comply with the European Commission standard contractual clauses for the transfers of data outside the EEA. For example, If you are travelling outside the European Economic Area (EEA), we do transfer your personal data outside the EEA in order to satisfy our contract with you.

We take responsibility for ensuring that proper security measures are in place to protect your information to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties, who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We retain data that is required in our contractual duties in the provision of our services and will retain your personal data only for as long as is necessary for the purposes for which it was collected and in order to meet the legal and business requirements of managing your customer account and experience with us. We will retain your personal data in our archived system for up to 7 years from the last use of such personal data to allow us to comply with legal obligations relating to bookings and for the additional purpose of defending any legal action brought against us in relation to your contract with us.

It is necessary for the Company to retain your debit/credit card details for a reasonable period of time after the conclusion of you holiday, in the event that any costs referred to in clause 6 and/or 8 of our terms and conditions are incurred and you fail to settle these directly with the supplier, in order that the Company can debit your card for the relevant amount. This will be reviewed on a regular basis to ensure that the information is not kept longer than is strictly necessary for the purposes set out above. In making a booking, you consent to such retention on debit/credit card details.

You are entitled to a copy of your information held by us and this can be requested by emailing the Company via info@celticluxury.com. You have the right to have any inaccurate personal information rectified or erased, subject to any legal basis on which we may object.

The Data Protection Acts 1988 – 2018 and GDPR serve as the basis of how we protect your personal data.

We recommend that you print a copy of this Privacy Policy for your future reference. If you do not agree to this Privacy Policy then you must not use the Celtic Luxury Tours Site or upload material to the Celtic Luxury Tours Site. We may make changes to this privacy policy, which come into effect upon updating this page. We recommend that you review this privacy policy so you are aware of any changes that affect what you are consenting to.