Terms and Conditions

1. Entering Contract and Confirming a booking

Your contract is with Celtic Luxury Tours, hereinafter referred to in these booking terms and conditions as "we" and/or ‘the Company’, of Harold’s Cross, Dublin 6, Dublin, Ireland, who arranges your transport, accommodation, and other travel elements, and who offers it as a holiday.

“The Consumer” means you, the first named person on the booking who takes or agrees to book the holiday, or any person on whose behalf you agree to purchase the holiday and who is listed on the confirmation invoice, or any other person to whom you transfer a holiday which you have bought.

These terms and conditions, along with our privacy policy, relevant information outlined on our website and any other written information brought to your attention before your booking was confirmed, will form the basis of your contract with the Company.

By confirming a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that;

- they are over 18 years of age when confirming the booking

- they have read these Booking Conditions and have the authority to, and agree to, be bound by them

- they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

- they consent to our use of information and personal data in accordance with our Privacy Policy

- they are authorised on behalf of all persons named on the booking to provide their personal details to us, including information on health conditions, disabilities and special dietary needs. 

To secure a booking we require a deposit of 25%, or such other amount as advised by the Company. If you are booking within 90 days of departure, then full payment is required at the time of booking. Some bookings may require higher deposits at the time of booking (due to supplier issues or seasonality) You will be advised of this prior to paying your deposit. Payments can be made by cheque, bank transfer or via most major credit cards. The consumer must pay any charges relating to bank transfers so please add these to the total amount you are sending by bank transfer. Bank accounts details will be provided upon request.

On receipt of the correct deposit amount we will proceed to book your travel arrangements and issue a confirmation invoice. A binding contract between the Company and the Consumer comes into existence when we send our confirmation invoice to the first named person on the booking. We advise that you check the details on the confirmation invoice as soon as you receive it, as it outlines the services we have agreed to provide. In the event of any discrepancy please contact us immediately.

All prices quoted are stated in euro and are based on costs and exchange rates current and appropriate at the time of publication. If any of these vary, the cost of the holiday may increase accordingly. Any such increase must be paid by the Consumer.

2. Changes/Amendments by the Consumer

The Company will make efforts to assist you if you wish to amend your arrangements, if practicable. Requests for an amendment must be sent by email or in writing by the person who made the initial booking/payment. If the change is possible, it will be subject to an amendment charge of €50 per booking, along with all other expenses incurred by the Company as a result of the change. These charges will be payable whether or not the Company succeeds in confirming the requested change. Please note that it will not be possible to make changes within 28 days of your departure date. If you wish to change your arrangements while on your holiday, all costs are payable by you.

Should you wish to amend the date of departure of your trip, the new start date must be within six months of the original date. If the trip start after six months of the original holiday start date, it will be considered a cancellation and re-booking and cancellation charges will apply as outlined under in section 3 below. A change of destination shall also be treated as a cancellation and re-booking and the normal cancellation charges will apply. 

Where the Consumer is prevented from proceeding with the holiday, and subject to the agreement of the Company, they may transfer their booking to another person provided that it is not within 14 days of departure.

The following conditions must also be met:

-The Consumer must confirm the transfer by email or in writing.

-The person to whom the transfer is made must comply with the terms of the existing booking

-That person must accept the transfer and the terms and conditions of the booking

A Consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the Company for payment of any balance due in respect of the holiday and for a name-change fee of €50 per person substituted, along with any other costs incurred as a result of the change.

If you are unable to find a replacement, cancellation charges will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. Certain arrangements may not be changeable after a reservation has been made and alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

3. Cancellations by the Consumer

All cancellations must be advised to the Company by email or in writing, and are effective on the day they are received by the Company. Recorded delivery is therefore recommended if submitting in writing. As we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

Cancellation charges based on date of receipt of notice of cancellation

• More than 90 days before starting date of the holiday – the deposit.

• More than 60 days before starting date of the holiday – 80% of holiday cost.

• Less than 30 days before starting date of the holiday – 100% of the holiday cost.

Cancellation charge(s) will be deducted from any monies you have already paid to us. Some arrangements may not be amended after they have been confirmed, or may involve stricter cancellation conditions, and any alteration or cancellation of such parts of the arrangements could therefore incur a cancellation charge of up to 100% in addition to the above charge. You will be notified prior to booking of any such revised conditions.

If a guest who was due to share a room cancels or leaves a booking and a roommate remains, the remaining guest may have an additional supplement applied to the price.

Should any cancellation decrease the number of full paying party members under the number on which the price, number of free places and/or any discounts agreed for your booking were based, these items will be recalculated and you will be re-invoiced accordingly.

You may be able to reclaim cancellation charges (less any applicable excess) under the terms of your insurance policy, depending on the reason for cancellation. You would need to contact your insurer directly in relation to any such claims. We therefore require that you secure adequate travel insurance as outlined in section 9 below.

4. Changes by the Company

After the confirmation invoice has been issued, the Company will make every effort to operate all holidays as advertised. Without prejudice to the Consumer’s statutory rights, the Company reserves the right to alter, change, curtail or cancel a holiday.

As we work with independent suppliers such as hotels, local transport operators and guides, over whom we have no direct control. the Company may occasionally need to modify a holiday before you depart. Most changes are insignificant, such as change of accommodation to another of the same or higher standard. The Company will make reasonable efforts to inform the Consumer as soon as reasonably possible if there is time before your departure but we will have no liability to you in relation to such changes.

lf the Company is unable to provide a significant part of your holiday arrangement after it has started, we will make every effort to provide suitable alternative arrangements, which will be made for you at no extra charge to you (except in the case of force majeure) or, alternatively, you will be returned to your point of departure and the company will, where appropriate, pay compensation. No compensation is payable in the case of force majeure.

5. Problems during the trip

If you are dissatisfied with any aspect of the Company’s arrangements during your trip, you must notify the Company of your problem immediately and also bring it to the immediate attention of the supplier whose services are involved. This will thereby give the Company and the supplier reasonable opportunity to rectify any problems. The supplier and will do their utmost to rectify the situation. It is unreasonable to take no action while on holiday, and then then make a complaint upon return after your trip has come to an end.

If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company by email or in writing to arrive within 30 days of your return. We will do our best to investigate and reply to you within 30 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly, and this may affect your rights under this contract, and the Company shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified.

If, during your holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will aim to provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. The Consumer must advise the Company in relation to any injury or illness while the Consumer is at the destination. Where you require assistance which is not owing to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require.

Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

6. The Consumer's Responsibilities

The Consumer is required to check all travel documentation immediately when it is provided by the Company, and notify the Company immediately if they considers any document is incorrect or has a query in relation to its contents. The Consumer is responsible for arriving at all meeting points outlined in the travel documentation provided by the Company. No credit or refunds will be given if you fail to take up any component of your holiday.

The Consumer agrees to abide by all instructions or directions given by a member of the Company’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Company against any loss or injury suffered or incurred by any other person as a consequence of the Consumer’s failure to act in accordance with any such direction or instruction. If in our reasonable opinion or that of any airline pilot, hotel manager, tour leader, or other person in authority, your behaviour is causing danger or damage to property, or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.

Before making a booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under, and the government of your destination. In the event of active government advice and warnings against travel to a specific destination or location(s) of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death, or property damage from any event that may arise out of or associated with the travel advice or warnings given. The Company strongly recommends you do not travel against government advice and warnings as they are given for your safety and security.

It is your responsibility to obtain all documents required for your holiday, including passports, visas, heath certificates, and international driving licenses, to ensure that these are in proper order, and to take them with you. We recommend that if you are travelling with a child (particularly one that does not share your surname or if travelling without one or both parents), you check the entry requirements for your destination. Certain countries have introduced additional requirements, such as documentation that proves your relationship to the child as well as documentation that proves you have permission to travel with them. The Company cannot be held responsible should you or any member of your travelling party be denied entry to a country due to non-compliance with these requirements. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa, or immigration requirements. No credit or refunds will be given for lost, mislaid, or destroyed travel documents.

The Company cannot be held responsible for any claim, losses, damages or delay of baggage or other belongings,inconvenience, loss of enjoyment, upset or disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing services. This includes any belongings left at hotels, or attractions visited. If requested, and when possible, the Company may be able to facilitate retrieval of left behind items at the Consumer's own expense. Additional charges, therefore, would apply for retrieval and/or return of the items. If you lose any personal items while on holiday, you should obtain a written report from the police, which will help with any insurance claim upon your return.

You are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your holiday. Should you fail to make such payment at the time the charges and/or costs are incurred, you will be liable to reimburse us for these and you authorise the Company to automatically debit your credit card to the value instructed by the supplier for any such costs and/or charges.

7. The Company's Responsibilities

The Company applies reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards, and are responsible for the proper provision of the travel services set out in your confirmation invoice. Descriptions, details and opinions provided in our documentation, or on our website, by the Company, in respect of our suppliers and their services are given in good faith, based on the latest available information at the time of publishing.

The Company shall not be liable for any damage caused to the Consumer by the failure to perform the contract, or the improper performance of the contract, where the failure or the improper performance is due neither to any fault of the Company nor to that of another supplier of services. Examples include circumstances where;

- the failures which occur in the performance of the contract are attributable to the Consumer,

- the failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or

- the failures are due to unusual and unforeseeable circumstances beyond the control of the Company or other supplier of services, the consequences of which could not have been avoided, even if all due care had been exercised; or

- the failures are due to an event which the Company, or the supplier of the services, even with all due care, could not foresee or forestall.

In the case of damage to the Consumer, the amount of compensation which will be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the price of the holiday to the adult concerned and in the case of a minor an amount equal to the inclusive price of the holiday to the minor concerned. Compensation is also restricted to a reasonable amount having regard to such factors as the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected.

The Company's liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of, in the place where they are performed or due to be performed, even if that convention has not been ratified or applied in the Republic of Ireland.

Our suppliers have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the arrangements booked by the Company, the Company will offer assistance where appropriate and at its sole discretion.

8. Special needs and Special Requests

The Consumer is required to inform the Company prior to booking any physical or mental condition of a member of the party which may be relevant. Consumers are also required to detail any special requirements which they may have as a consequence of any physical or mental condition. The Company shall not be liable for the provision of an unsuitable trip for a person with special needs where the Consumer has not informed the Company of such needs and/or requirements. The Company reserves the right to decline to provide a holiday for a person with special needs where in the Company’s opinion that holiday would be inconsistent with the special needs of that person. It is worth noting that it may be required to levy extra charges to cover the additional cost of providing suitable transfers, rooming and any other special needs requirements, subject to availability. Special requirements pertaining to allergies and dietary restrictions must be also disclosed to the Company at the time of booking.

Special requests (e.g. room on a specific floor of an accommodation, sea views, etc). must be communicated by the Consumer by email or in writing to the Company when making a booking. The Company shall use reasonable endeavours to fulfil such requests, however, the granting of such requests is the sole responsibility of the relevant supplier. The Company is not liable for any failure for other parties to accommodate or fulfill such requests and such requests do not form part of the contract.

Extra Services such as Golf Bookings, Ticketed Events, Spa Treatments and Concierge Services are subject to availability and should be booked in advance, and so can only be secured only upon receipt of payment for those services which is required at the time of booking. Should any attempt be made by the Consumer to cancel such services after a confirmation email has been sent, the value paid will not be refundable. As these are additional services to the packages, the Company reserves the right to refuse to accept and/or not to proceed to make such reservations. Additional costs will apply for making such bookings. In relation to Golf Bookings, extra services which the Consumer uses during the booking, such as club hire, trolley hire and caddies must be requested before the time of travel and must be paid by the clients directly at the golf course. Direct payment for clubs, trolleys and caddies are the sole responsibility of the Consumer.

9. Insurance

It is a condition of booking with the Company that the Consumer purchases a comprehensive travel insurance prior to date of travel. It is the responsibility of the consumer to read their insurance policy before they travel and check that the insurance policy provides the required level of cover. This should be commensurate to the value of your booking, and cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability, and travel document insurance. The Company may ask that the Consumer furnish details of the travel insurance scheme which he has arranged at the time of booking. If you suffer from a disability or medical condition you should disclose this to insurers. Note that special insurance may be required if you intend undertake any dangerous sports or activities. Please keep your insurance details with you while on holiday. All claims made against any insurance policy shall be made directly to the Insurer. The Company reserves the right to levy a charge to the Consumer in relation to any work or cost incurred by the Company in assessing the adequacy of the cover afforded by the travel insurance scheme being taken out by the Consumer.

10. Governing Law

This contract and any matters arising from it shall be governed by and interpreted in accordance with the laws of Ireland and any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the Irish Courts.

11. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “force majeure”. For the purposes of these Booking Conditions, force majeure means any event beyond the control of the Company, or the Company's suppliers’, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as pandemic, epidemic and the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, and all similar events outside our or the control of the supplier(s) control.

12. Data protection

We require that you provide personal and sensitive data relating to all persons travelling on your booking, including children, so that we can process your booking and ensure your travel arrangements meet your requirements. We take responsibility for ensuring that proper security measures are in place to protect your information. We are committed to protecting and processing your privacy and information in accordance with our Privacy Policy, which is available here.

Personal data means any data relating to the person in question, including name, address, date of birth, bank or credit card details, passport details. Sensitive data includes racial or ethnic origin and religious beliefs, biometric data for the purpose of uniquely identifying you, and data pertaining to health, including any special needs/dietary requirements.

We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies and activity providers. The information may also be provided to security or credit checking companies, insurance companies, public authorities such as customs and immigration if required by them, or as required by law. In making a booking, you consent to this information being passed on to the relevant persons. If we cannot pass this information to the relevant suppliers, we cannot accept your booking.

Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in some instances be disclosed to our agents for the purpose of fraud prevention and/or debt collection;

Information provided by you may also be used to contact you via e-mail, letter or phone with details of the Company’s, or selected suppliers’, products and services including financial services, which may be of interest to you, provided you have opted in to receive these communications.

In accordance with applicable legal, regulatory, and business requirements, we will securely delete this information as soon as it is no longer required. We will retain your personal data in our archived system for up to 7 years from the last use of such personal data to allow us to comply with legal obligations relating to bookings and for the additional purpose of defending any legal action brought against us in relation to your contract with us.

It is necessary for the Company to retain your debit/credit card details for a reasonable period of time after the conclusion of you holiday, in the event that any costs referred to in clause 6 and/or 8 above are incurred and you fail to settle these directly with the supplier, in order that the Company can debit your card for the relevant amount. This will be reviewed on a regular basis to ensure that the information is not kept longer than is strictly necessary for the purposes set out above. In making a booking, you consent to such retention on debit/credit card details.

You are entitled to a copy of your information held by us and this can be requested by emailing the Company. You have the right to have any inaccurate personal information rectified or erased, subject to any legal basis on which we may object.

The Data Protection Acts 1988 – 2018 and GDPR serve as the basis of how we protect your personal data.